Why Verification Fails (Common Reasons)

If your verification was rejected, here are the most common reasons and how to fix them.

1. Blurry or Low-Quality Image

Problem: The document is too blurry to read clearly.

Solution:

• Retake the photo in good lighting
• Hold your camera steady
• Ensure all text is sharp and readable
• Use a scanner if available for best quality

2. File Corrupted or Unreadable

Problem: The file won't open or displays an error.

Solution:

• Re-export the document
• Try a different file format (JPG, PNG, or PDF)
• Ensure the file isn't damaged during upload
• Test the file on your device before uploading

3. Name Missing or Doesn't Match

Problem: Your name isn't visible or doesn't match your iTutor profile name.

Solution:

• Ensure your full name appears clearly on the document
• Update your iTutor profile name to match your official CXC results exactly
• If you use a different name professionally, update one to match the other

4. Subject Names Not Visible

Problem: The subject names are cut off, obscured, or illegible.

Solution:

• Capture the entire document
• Ensure no parts are cropped out
• All subject names must be clearly readable
• If you have multiple pages, submit all pages

5. Grades Missing or Unclear

Problem: Grades are not shown or are difficult to read.

Solution:

• Ensure all grades are visible in the photo
• Don't crop out any grade information
• Check that lighting doesn't wash out the grades
• Make sure the entire results section is captured

6. Not an Official CXC Slip

Problem: The document submitted isn't an official CXC examination results slip.

Solution:

• Only submit official CXC results slips
• School transcripts or report cards are not accepted
• Unofficial printouts are not accepted
• Contact CXC if you need a replacement official slip

How to Resubmit

After fixing the issues:

1. Go to Verification in your dashboard
2. Upload your corrected document
3. Click "Submit for Verification" again
4. Wait for the review (usually a few hours)

Still Having Issues?

If you've tried multiple times and still can't get verified, contact our support team at support@myitutor.com with:

• Your account username
• The issue you're experiencing
• Screenshots if helpful

We're here to help!