Privacy Policy
Last updated: January 1, 2026
1. Overview
iTutor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online tutoring platform. By using iTutor, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
When you create an account, we collect:
- Full name
- Username
- Email address
- Country of residence
- School name (optional)
- Profile picture (optional)
- Biography and teaching information (for iTutors)
Payment Information
We collect bank account details for iTutor payouts. Payment card information for student/parent payments is processed securely through third-party payment processors and is not stored on our servers.
Usage Information
We automatically collect:
- Session attendance and completion data
- Booking requests and confirmations
- Messages sent through the platform
- Search queries and browsing behavior
- Device information and IP address
- Browser type and operating system
3. How We Use Information
We use collected information to:
- Provide and maintain the iTutor platform
- Process bookings and facilitate online sessions
- Process payments and payouts
- Send notifications about bookings, sessions, and account activity
- Provide customer support and respond to inquiries
- Improve our platform and develop new features
- Ensure platform security and prevent fraud
- Comply with legal obligations
- Send marketing communications (with your consent)
4. Parent-Linked Accounts and Visibility
For students with parent-linked accounts:
- Parents have visibility into their child's account activity
- Parents can view session history, booking requests, and attendance
- Parents can access learning analytics and progress reports
- Parents must approve booking requests before sessions are confirmed
- Parents receive notifications about their child's iTutor activity
This visibility exists to ensure parental oversight and student safety. Students under 18 should be aware that their parent/guardian has access to this information.
5. Verification Documents (Optional)
iTutors may optionally submit examination results (e.g., CXC slips) for verification purposes. When you submit verification:
- Documents are used solely to verify your subjects and grades
- Approved subjects and grades are displayed publicly on your profile
- You receive a "Verified iTutor" badge
- Documents are stored securely for audit and verification purposes
- You can manage the visibility of verified subjects at any time
Verification is optional. You can teach on iTutor without submitting verification documents.
6. Sharing and Disclosure
Service Providers
We share information with third-party service providers who assist us with:
- Hosting and infrastructure: Cloud storage and servers
- Payment processing: Secure payment gateways
- Video conferencing: Google Meet and Zoom integrations
- Email services: Transactional and notification emails
- Analytics: Platform usage and performance monitoring
Other Users
Certain information is visible to other users as part of the platform's functionality:
- iTutor profiles (name, username, bio, subjects, ratings) are visible to students and parents
- Student profiles (name, school) are visible to iTutors during booking requests
- Verified subjects and grades are displayed publicly for verified iTutors
Legal Compliance
We may disclose information when required by law, legal process, or to:
- Comply with court orders or government requests
- Enforce our Terms and Conditions
- Protect the safety and security of users
- Prevent fraud or illegal activity
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations (e.g., financial records, tax reporting)
- Resolve disputes and enforce our agreements
Verification documents are retained for audit and verification purposes even after your account is closed, unless you request deletion and we have no legal obligation to retain them.
8. Security
We implement reasonable technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication and password requirements
- Regular security audits and monitoring
- Limited access to personal data by employees
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Your Rights and Choices
Access and Correction
You can access and update your account information at any time through your Settings page.
Account Deletion
You may request deletion of your account by contacting us at support@myitutor.com. We will delete your information subject to legal retention requirements.
Marketing Communications
You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or updating your notification preferences in Settings.
Data Portability
You may request a copy of your personal data in a portable format by contacting us.
10. Children's Privacy
Students under 18 may use iTutor with parental consent. For students under 18, parents/guardians must:
- Create and link their child's account
- Approve all booking requests
- Have visibility into their child's activity
We do not knowingly collect information from children under 13 without verified parental consent.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
iTutor Support
Email: support@myitutor.com
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Update the "Last updated" date at the top of this page
- Notify you via email or platform notification for significant changes
- Post the updated policy on our platform
Your continued use of iTutor after changes are posted constitutes acceptance of the updated Privacy Policy.