Student No-Show Policy

When a student fails to attend a scheduled session, iTutor has a fair policy to protect your time.

What is a No-Show?

A no-show occurs when:

• A session is confirmed and scheduled
• The iTutor joins the session on time
• The student does not join within 33% of the session duration

Time Examples

• 30-minute session: Student doesn't join within 10 minutes
• 60-minute session: Student doesn't join within 20 minutes
• 90-minute session: Student doesn't join within 30 minutes

No-Show Compensation

If a student no-shows, you receive:

• 50% of the session fee
• Platform commission still applies
• Payment processed automatically

Example Calculation

• Session rate: $100 TTD/hour
• Student no-shows
• You receive: 50% of $100 = $50
• Platform fee (10%): $5
• Your payout: $45 TTD

This compensates you for:

• Time spent preparing
• Blocking out your schedule
• Joining and waiting
• Opportunity cost

How to Mark a No-Show

1. Join the session at the scheduled time
2. Wait for the student (33% of session duration)
3. If student doesn't join:
   • Go to the session details
   • Click "Mark as Student No-Show"
   • Confirm your action
4. System processes 50% payment automatically

When to Mark as No-Show

DO mark as no-show if:

• Student didn't join at all
• No communication from student
• You waited the full grace period (33% of duration)
• You attempted to contact student with no response

DON'T mark as no-show if:

• Student messaged you about running late
• Technical issues are clearly the cause
• Student cancelled in advance
• You and student mutually decided to reschedule

Best Practices

Before Marking No-Show

1. Wait the full grace period - Give students the benefit of doubt
2. Attempt to contact - Send a message asking if they're coming
3. Check for messages - Student may have sent advance notice
4. Consider circumstances - Emergencies happen

Communication

• Always try to message the student first
• Be professional and understanding
• Document any communication
• Give reasonable time for response

Prevention

• Send session reminders to students
• Confirm sessions the day before
• Build rapport with regular students
• Communicate clearly about expectations

What Happens After No-Show?

For You

• Receive 50% compensation
• Session marked as "Student No-Show" in your history
• Can leave feedback (optional)
• Free to book other sessions

For the Student

• Charged 50% of session fee
• Session marked as no-show on their record
• May receive warning from iTutor
• Can affect their ability to book future sessions

Repeated No-Shows

If a student repeatedly no-shows:

• iTutor tracks this behavior
• Student may face account restrictions
• You can choose to decline future requests from them

False No-Show Claims

Important: Only mark no-shows honestly.

Abuse of the no-show system (false claims) can result in:

• Account review
• Penalties
• Suspension
• Removal from platform

iTutor monitors no-show patterns and investigates suspicious claims.

Disputes

If a student disputes a no-show:

• iTutor reviews the evidence
• Session logs and timestamps checked
• Both parties may be contacted
• Fair resolution applied

Keep your own records:

• Screenshots of waiting in meeting
• Message attempts to student
• Timestamps of when you joined

Technical Issues vs. No-Show

If technical issues prevented the student from joining:

• Don't immediately mark as no-show
• Give extra time to resolve
• Communicate about the issue
• Consider rescheduling instead

Examples of legitimate technical issues:

• Internet outage
• Platform issues on iTutor or video provider
• Device malfunction

Rescheduling After No-Show

If the student contacts you after a no-show:

• They can request to reschedule
• You can choose to accept or decline
• New session created separately
• No-show charge still applies to original session

Questions About Policy

If you're unsure whether to mark a session as no-show:

• Contact support before marking: support@myitutor.com
• Explain the situation
• Get guidance on proper action
• We'll help you handle it fairly

Fair Use

The no-show policy exists to:

• Respect your time as an iTutor
• Discourage student flakiness
• Ensure fair compensation
• Maintain platform reliability

Use it responsibly and honestly.

Summary

• Wait 33% of session time before marking no-show
• Attempt to contact student first
• You receive 50% compensation
• Only mark genuine no-shows
• Document when necessary
• Contact support if unsure

Questions? Email support@myitutor.com